Technology :: Chris Estes

This is an e-mail I woke up to this morning from Yahoo Sports. It came after a critical platform fail at the worst time. Honestly, when you get to this level I don’t know if there ever is a good time for a platform fail. I’m in two Fantasy Football leagues this year, which has me jumping between the ESPN and Yahoo Sports app to keep up. I’m not glued to all the games on Sunday, so I rely heavily on the apps to keep me up to date in real-time. Yesterday it was more like half-time (not the football game type either) for most of the day.

I think there are some good lessons to garner from Ken Fuchs at Yahoo Sports. While I wasn’t pleased with the platform, I was happy with the way they handled it. Here are some key points to why I was happy with response:

1) They owned the problem.

2) They didn’t try to spin it.

3) They were transparent with their resolution path.

4) They learned from it.

5) They communicated immediately.

A company can say they believe in these principals all day long, but it’s not until they have to be applied to a situation that it becomes reality. It’s these kind of problems that make you stronger or break you down. I’m glad to see it is making them stronger, because I really like their functionality and feature set better than any other platform. Service to your customers matters, always.

Breathe In & Smile Out,

Chris

I have always loved the art of environmental projection. I had a glimpse of this back in the day at the Pink Floyd “Division Bell” tour. Since then, my friend Stephen Proctor (click his name to see some way cool web expressions of what he does so well) has introduced how it can be used in a worship environment. In fact, I came upon this Kickstarter campaign from a tweet Proctor sent out in support of the project. I love that we are seeing this new art expression come through the Church. In centuries of past it was the Church that was the epicenter of art. I believe God is raising up a new generation of worshippers that will bring that back to His bride.

There is about 6 hours left to back this new Lumenoids project. Check out their video here on the Kickstarter page, and take a look at some of the inspiration they had in making this. We will definitely see more expressions of augmented reality in the future of live music. With our second screen devices readily avaiable and people wanting to use them to interact and engage in live arenas, the future is wide open (here is a recent post on this). I’m fortunate to know some people who dream and work in these spaces. Stay tuned for some new projects that will sit on the cutting edge of these technologies.

Breathe In & Smile Out,

Chris

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